How to issue a credit note

Just like for issuing an invoice or an invoice-receipt, in order to issue a credit note just:

  1. Go to the Menu;
  2. Click on Invoices;
  3. Click on New document;
  4. Select Credit note;

To reverse the amount issued and annul an invoice, select the Credit Note option and enter the same invoice details.

What is a credit note and in which cases should I issue one?

A credit note is a financial document issued by a seller (business or vendor) to a buyer (customer or client). It is used to provide credit or acknowledge a reduction in the amount owed by the buyer to the seller. Credit notes are typically issued for various reasons, including:

  • Product Returns: When a buyer returns goods to the seller due to defects, damage, or dissatisfaction, a credit note is issued to refund the purchase price or provide credit toward future purchases.
  • Overpayments: If a customer accidentally overpays an invoice or makes an excess payment, the seller issues a credit note to acknowledge the overpayment and provide a credit that can be applied to future purchases or used to offset future invoices.
  • Billing Errors: In cases where there are errors on an invoice, such as incorrect pricing or quantity, a credit note may be issued to rectify the error and adjust the amount owed.
  • Discounts or Promotions: If a seller offers discounts, rebates, or promotional incentives after the initial sale, a credit note may be issued to reflect these adjustments.

If you want to know how to issue an invoice or invoice-receipt, check this FAQ.

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